RMA Powered by NEX
Linked with NEX Order Management, Inventory, and Service modules, allows you to effortlessly and effectively monitor and manage replacements and returns. With this integration, you can easily keep track of all your customer requests, ensuring a smooth and streamlined process. Whether it's processing replacement or handling returns, this comprehensive solution provides you with the tools you need to efficiently handle every aspect of the RMA process. Say goodbye to manual tracking and hello to a more efficient and reliable system that will save you time and effort.
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Initiate
Select the product(s) to be returned from your Sales Order and click RMA.
NEX automatically creates the RMA with the required customer and product information.
Enter additional required details and send it to your customer with the click of a button.
Return & Receiving
Directly from the RMA page, enter the return reason and track the return shipment. Once received, log the received condition (Damaged, DOA, Defective, etc.)
Quickly create customer refunds or credits for returns.
Adjudication & Disposition
Log and track all details of your returned product(s).
Enter and manage the different adjudications such as repair, scrap, and return to inventory.
Document the disposition; is your customer receiving a credit or a replacement?
Revolutionize Your Returns with NEX
Our RMA solutions ensure a swift and efficient process, giving your customers peace of mind while you maintain control. With our advanced tracking system, you can effortlessly manage the entire return process from start to finish, providing transparency and ease for both you and your customers. From replacements to refunds, our seamless and user-friendly platform is designed to handle every aspect of the return process, guaranteeing a hassle-free experience. Trust NEX to revolutionize your returns and take your customer service to the next level.
I used to dread returns, but now it's simple and stress-free.
It's like they read my mind and made everything easy. Big thanks to NEX!
Jamie Edwards
Business Owner, Triple E Products
Your NEX Move for Business Excellence!
Unlock the full potential of your business with NEX, the all-in-one solution designed for seamless growth and efficiency. Whether you're a small business aiming for agility or a large enterprise seeking scalability, NEX offers the tools you need to accelerate your operations.
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